Sweden’s municipalities provide multiple public services such as education and childcare, traffic and infrastructure, housing and environment, and care and assistance. Its citizens are entitled to all the support they need to live as independently as possible, regardless of disabilities. Such support services include personal home care, meal services, and rehabilitation. The municipalities strive to provide faster and better services to all residents.
Care professionals of two municipalities in Sweden work with Microsoft Windows 7 in a desktop environment. They take notes of the service requests on paper, reconciling them with a database via a central server.
The process is slow, laborious, and error-prone. So far, none of the care workforce has been equipped to work on the move, though the municipalities have considered enabling mobility.
One of the municipalities’ most recent experiences with mobility adoption left some of its employees skeptical. It tried a few applications on smartphones, but employees found the devices too small. With an appetite to trial tablets, along with the need to comply with forthcoming Swedish legislation that mandates measurement of care services per user, the municipalities were prompted to develop an innovative application.
To comply with the new legislation, both municipalities wanted to equip their care professionals with a mobile solution that would allow them to assess care needs in the presence of the service user, capturing and recording this information in real-time. With this in mind, Capgemini introduced Care Optimizer – a custom application developed by Capgemini Mobile Solutions, in conjunction with Kajsa Thorsell, a former care nurse who developed a unique care delivery method.
Capgemini Sweden’s Healthcare team worked with Intel and Microsoft to translate Thorsell’s method into a native Microsoft Windows 8 platform. Thorsell’s method was developed based on her 20 years of experience in Swedish healthcare organizations during which she had studied (and outlined in her thesis) the delivery of care, which earned her a degree in medical science.
The Proof of Concept (PoC) at one municipality consisted of two Asus tablets, while the PoC at the other, larger municipality trialed 50 Dell tablets. Both tablets were powered by the Intel® Core™ i5 processor, running Care Optimizer.
The PoCs were extremely successful and eagerly accepted by all stakeholders. With an intuitive touchscreen app on a large screen, care professionals were able to capture service user data in real-time. This enabled them to assess care needs on the move, devise a comprehensive care plan, and instantly discuss it with the users.
With the help of the applications’ management console, care managers are able to identify the shortage or surplus of resources in a particular area and manage the situation in real-time. The net result is improved quality of healthcare services, delivered in an efficient and effective manner. Additionally, care professionals can now get an estimate of the time that will be spent with each service user. This will help them plan their routine activities more efficiently.
The next step is a wider trial, rolling out 500 tablets. Based on the experience of this trial, one of the municipalities will equip 3,000 care professionals with tablets. The other municipality has already made the decision to roll out an additional 500 tablets for care professionals at care homes as well as patients’ own residences. If successful, there is potential to extend the use of tablets across the whole region, comprising 33 municipalities.