Radical Changes to Performance Management at DWP in the UK

| Client story

Capgemini se ha esforzado en proporcionar un vínculo transparente entre los recursos que utiliza el Departamento de empleo y pensiones de Reino Unido (DWP), los servicios que presta y los resultados que ofrece.

“We are at the vanguard of Whitehall in developing Departmental Strategic Objectives” 

Jeremy Moore, Director, Planning and Performance Management, Department for Work
and Pensions

The Situation

HM Treasury developed a new performance framework, reducing the number of cross-governmental
Public Service Agreement (PSA) targets and introducing Departmental Strategic
Objectives (DSOs) for each Department. Unlike PSAs, the DSOs are designed to cover
all aspects of a department’s business and provide a comprehensive view of work
being done by each Department.

The new performance management approach offered the Department for Work and Pensions
(DWP) a unique opportunity to redesign its planning and performance management,
enabling the Department to link resources and activities to its key outputs and
outcomes, and make decisions working in a more cross-departmental way.

The Solution

Capgemini worked with DWP to define the performance management framework for
each of its DSO’s.

This was conducted by DSO, and linked outputs to the activities and associated
costs needed to deliver it. It has enabled more effective planning and resource
allocation across DWP.

The Result

For DWP, the performance management frameworks highlighted a need to reassess
how its business is managed and prompted proposals for the Department’s Executive
team. These recommended radical change to the management and reporting of performance,
moving away from a focus on individual business units towards cross-departmental
DSO delivery.

As a result, DWP is one of the first Departments to produce a three year plan
for SR07 (Government Spending Review: 2008 - 2010) linking inputs to outcomes
and putting DSOs at the heart of their decision making.

Working closely with DWP, Capgemini delivered a programme of change against tough
timescales by capitalising on proven thought leadership in financial performance
management as well as innovation in designing the approach to ensure sustainability
of results.”

─Robin Vasudeva, Vice-President, Capgemini Consulting